If you did not get Shuffl'd into a group then verify the following:

  • Are you Opted Out of the Shuffl Channel? You can check your Opt Status on the Shuffl's Slack App Home Tab

  • Verify that you are still a member of the shuffl Slack Channel.

  • There is a small chance you might have been matched with the exact same people as a previous match. In this case, the private group message will already exist and you should see a new notification within Slack. (or it may be hidden if you have muted that DM group thread)

  • If you are still having issues, please contact support@shuffl.ai - we're happy to help!

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