# Shuffl Help Center

> Help center for Shuffl

## Getting Started

- [Shuffl Bios and Intros](https://learn.shuffl.ai/en/articles/5049289-shuffl-bios-and-intros.md): Share your story with your new group with Shuffl Bios!
- [Get Together Activities](https://learn.shuffl.ai/en/articles/5121762-get-together-activities.md): Meet with intention on cross team collaboration, networking, and more!
- [Feedback and Gratitude](https://learn.shuffl.ai/en/articles/5121830-feedback-and-gratitude.md): Share feedback on the Shuffl Program for better future shuffls!
- [How to add Shuffl to a private channel](https://learn.shuffl.ai/en/articles/5754865-how-to-add-shuffl-to-a-private-channel.md): Instructions on how to add the Shuffl app to a private Slack Channel
- [Your First Shuffl - What to expect](https://learn.shuffl.ai/en/articles/5054091-your-first-shuffl-what-to-expect.md): Getting started with Shuffl
- [Create a new Shuffl Channel](https://learn.shuffl.ai/en/articles/5053899-create-a-new-shuffl-channel.md): How to add more shuffls!
- [Shuffl's App Home Tab in Slack](https://learn.shuffl.ai/en/articles/5053870-shuffl-s-app-home-tab-in-slack.md): Slack App Home Tab
- [Opt-in/out of a Shuffl Channel](https://learn.shuffl.ai/en/articles/5053847-opt-in-out-of-a-shuffl-channel.md): How to take a quick break from shufflin'
- [Shuffl Program Portal](https://learn.shuffl.ai/en/articles/5122118-shuffl-program-portal.md): Powerful controls and visibility for your Shuffl Program
- [Granting Privileges and Roles](https://learn.shuffl.ai/en/articles/5138427-granting-privileges-and-roles.md): How to add new Shuffl Admins!
- [How does Shuffl Work?](https://learn.shuffl.ai/en/articles/5049317-how-does-shuffl-work.md): The shufflin' process, step by step!
- [Can I control who gets shuffl'd?](https://learn.shuffl.ai/en/articles/5436697-can-i-control-who-gets-shuffl-d.md): Absolutely. Only those who are opted-in are shuffl'd!
- [Do you support Zoom or Google Calendar Meet?](https://learn.shuffl.ai/en/articles/5356984-do-you-support-zoom-or-google-calendar-meet.md): Absolutely - with a simple command to launch the native apps!
- [How does Google Calendar setup meetings with my shuffl group?](https://learn.shuffl.ai/en/articles/5371818-how-does-google-calendar-setup-meetings-with-my-shuffl-group.md): Easily, with a few clicks!
- [How do I change my shuffl settings like the day of the week, frequency, or group size?](https://learn.shuffl.ai/en/articles/5049321-how-do-i-change-my-shuffl-settings-like-the-day-of-the-week-frequency-or-group-size.md): Self-service shuffl settings with ease!
- [What time does the shuffl happen?](https://learn.shuffl.ai/en/articles/5049320-what-time-does-the-shuffl-happen.md): 10am local time and completely customizable by you!
- [How do I add more Shuffl admins to my workspace?](https://learn.shuffl.ai/en/articles/5049325-how-do-i-add-more-shuffl-admins-to-my-workspace.md): Add more Shuffl Admins in the Members Tab!
- [How can I pause the next shuffl?](https://learn.shuffl.ai/en/articles/5049322-how-can-i-pause-the-next-shuffl.md): Pause your shuffl in the Schedule tab!
- [How does Shuffl determine who gets sorted?](https://learn.shuffl.ai/en/articles/5049318-how-does-shuffl-determine-who-gets-sorted.md): Select your shuffl strategy in the Smart Shuffl tab!

## Privacy and Security

- [Organizational and Control Environment Narrative](https://learn.shuffl.ai/en/articles/5177393-organizational-and-control-environment-narrative.md): ON & CEN | Org and Management Narratives
- [Security Architecture Narrative](https://learn.shuffl.ai/en/articles/5177428-security-architecture-narrative.md): SEN | Security & Systems Narrative
- [Access Onboarding and Termination Policy](https://learn.shuffl.ai/en/articles/5177461-access-onboarding-and-termination-policy.md): Policy | AOTP
- [Application Security Policy](https://learn.shuffl.ai/en/articles/5177469-application-security-policy.md): Policy | ASP
- [Availability Policy](https://learn.shuffl.ai/en/articles/5177494-availability-policy.md): Policy | AP
- [Business Continuity Policy](https://learn.shuffl.ai/en/articles/5177558-business-continuity-policy.md): Policy | BCP
- [Code of Conduct Policy](https://learn.shuffl.ai/en/articles/5177538-code-of-conduct-policy.md): Policy | COCP
- [Confidentiality Policy](https://learn.shuffl.ai/en/articles/5177555-confidentiality-policy.md): Policy | CP
- [Data Classification Policy](https://learn.shuffl.ai/en/articles/5177512-data-classification-policy.md): Policy | DCP
- [Data Retention Policy](https://learn.shuffl.ai/en/articles/5177897-data-retention-policy.md): Policy | RP
- [Disaster Recovery Policy](https://learn.shuffl.ai/en/articles/5177572-disaster-recovery-policy.md): Policy | DRP
- [Encryption Policy](https://learn.shuffl.ai/en/articles/5177586-encryption-policy.md): Policy | EP
- [Information Security Policy](https://learn.shuffl.ai/en/articles/5177860-information-security-policy.md): Policy | ISP
- [Log Management Policy](https://learn.shuffl.ai/en/articles/5177925-log-management-policy.md): Policy | LMP
- [Risk Assessment Policy](https://learn.shuffl.ai/en/articles/5177881-risk-assessment-policy.md): Policy | RIAP
- [Security Incident Response Policy](https://learn.shuffl.ai/en/articles/5177616-security-incident-response-policy.md): Policy | SIRP
- [System Change Policy](https://learn.shuffl.ai/en/articles/5177509-system-change-policy.md): Policy | SCP
- [Vendor Management Policy](https://learn.shuffl.ai/en/articles/5177915-vendor-management-policy.md): Policy | VMP
- [What types of data does Shuffl process?](https://learn.shuffl.ai/en/articles/5054349-what-types-of-data-does-shuffl-process.md)
- [How does Shuffl control access to resources?](https://learn.shuffl.ai/en/articles/5058984-how-does-shuffl-control-access-to-resources.md)
- [Single Sign-On with Slack](https://learn.shuffl.ai/en/articles/5054368-single-sign-on-with-slack.md)
- [How does Shuffl monitor the health and security of its environment?](https://learn.shuffl.ai/en/articles/5058985-how-does-shuffl-monitor-the-health-and-security-of-its-environment.md)
- [What sub-data processors does Shuffl use?](https://learn.shuffl.ai/en/articles/5054352-what-sub-data-processors-does-shuffl-use.md)

## Shuffl Program Portal

- [Shuffl Channels](https://learn.shuffl.ai/en/articles/5125690-shuffl-channels.md): Add and create more shuffl channels with Shuffl Pro!
- [Members Manager](https://learn.shuffl.ai/en/articles/5125747-members-manager.md): Grant Admin Roles and Permissions
- [Shuffl Billing](https://learn.shuffl.ai/en/articles/5333545-shuffl-billing.md): Billing details, all in one convenient spot!
- [Shuffl Schedule](https://learn.shuffl.ai/en/articles/5125851-shuffl-schedule.md): Manage your shuffl schedule fully.
- [Shuffl Details](https://learn.shuffl.ai/en/articles/5125731-shuffl-details.md): Gain deep visibility into metrics for every shuffl
- [Channel Members](https://learn.shuffl.ai/en/articles/5235243-channel-members.md): Manage individual members status within the channel!
- [Group Settings](https://learn.shuffl.ai/en/articles/5125744-group-settings.md): Control shuffl settings like group size to custom intro messages!
- [Custom Intro Message for Groups](https://learn.shuffl.ai/en/articles/5170174-custom-intro-message-for-groups.md): Send instructions, icebreakers or links for all new shuffl groups!

## Smart Shuffl

- [Getting Started](https://learn.shuffl.ai/en/articles/5054841-getting-started.md): What is "Smart Shuffl"?
- [New Match Socials](https://learn.shuffl.ai/en/articles/5049354-new-match-socials.md): Use a member's match history to significantly ensure future shuffls will have new matches.

## Pricing and Subscriptions

- [What is Shuffl's pricing model?](https://learn.shuffl.ai/en/articles/5049334-what-is-shuffl-s-pricing-model.md): Learn how to shuffl for free and pay for what you use
- [What happens with more than 50 people and I'm on Shuffl Community?](https://learn.shuffl.ai/en/articles/5049345-what-happens-with-more-than-50-people-and-i-m-on-shuffl-community.md): No worries, we got you.
- [Upgrading to Shuffl Pro](https://learn.shuffl.ai/en/articles/5342689-upgrading-to-shuffl-pro.md): How do I upgrade?
- [I'm from a non-profit/educational/healthcare group. Do you have special pricing?](https://learn.shuffl.ai/en/articles/5049341-i-m-from-a-non-profit-educational-healthcare-group-do-you-have-special-pricing.md): Absolutely.
- [​Do you offer any discounts for an annual subscription with Shuffl Pro?](https://learn.shuffl.ai/en/articles/5049340-do-you-offer-any-discounts-for-an-annual-subscription-with-shuffl-pro.md): Absolutely.
- [How can I pause or cancel my Shuffl Pro subscription?](https://learn.shuffl.ai/en/articles/5049344-how-can-i-pause-or-cancel-my-shuffl-pro-subscription.md): I'd like to take a break!
- [Support is important to me. What do you provide?](https://learn.shuffl.ai/en/articles/5049339-support-is-important-to-me-what-do-you-provide.md): It's important to us too.
- [I'm interested in Shuffl Enterprise, what do you offer?](https://learn.shuffl.ai/en/articles/5049343-i-m-interested-in-shuffl-enterprise-what-do-you-offer.md): Join our global Enterprise customers shufflin' with us, every week!
- [I have a security questionnaire for your team to complete. What's next?](https://learn.shuffl.ai/en/articles/5049347-i-have-a-security-questionnaire-for-your-team-to-complete-what-s-next.md): We're happy to talk.
- [Usage Reports](https://learn.shuffl.ai/en/articles/5057896-usage-reports.md): How do I see live metrics for my shuffl usage?
- [How do I change my billing contact?](https://learn.shuffl.ai/en/articles/5054340-how-do-i-change-my-billing-contact.md): Updating any billing details for your Shuffl subscription

## Release Notes

- [Shuffl v3.0](https://learn.shuffl.ai/en/articles/5125785-shuffl-v3-0.md): Shuffl Major Release: Shuffl V3 and Shuffl Socials
- [Product Updates v2](https://learn.shuffl.ai/en/articles/5052713-product-updates-v2.md)
- [Product Updates v1](https://learn.shuffl.ai/en/articles/5052725-product-updates-v1.md)
- [Shuffl 2.0: Service Platform Updates](https://learn.shuffl.ai/en/articles/5052728-shuffl-2-0-service-platform-updates.md)

## Troubleshooting

- [I got shuffl'd into the same group!](https://learn.shuffl.ai/en/articles/5160267-i-got-shuffl-d-into-the-same-group.md): Is this expected behavior?
- [What should I do if my shuffl was missed?](https://learn.shuffl.ai/en/articles/5049329-what-should-i-do-if-my-shuffl-was-missed.md): What happens next?
- [Why did I not get Shuffl'd into a group?](https://learn.shuffl.ai/en/articles/5053951-why-did-i-not-get-shuffl-d-into-a-group.md): A shuffl happened but I didn't get a new group?
- [Uninstalling Shuffl](https://learn.shuffl.ai/en/articles/5374626-uninstalling-shuffl.md): How to remove Shuffl via Slack
- [Updating Shuffl Version](https://learn.shuffl.ai/en/articles/5256270-updating-shuffl-version.md): Follow a few simple steps to update Shuffl!